Thai Airways International Public Company (THAI) launched the brand new customer support TG Chatbot, an auto-response system, on its web site and different social media platforms to successfully help world buyer 24 hours a day.
In response to the rising journey demand, TG Chatbot would operate as THAI Virtual Agent in providing fundamental data and companies together with reservation, flight standing, mileage, promotion, journey data through the COVID-19 pandemic, baggage, and complaints. TG Chatbot is on the market in bilingual (Thai and English) starting now.
TG Chatbot derived its title “MAI” from the abbreviation M-Management, A-Assistant, and I-Information. Designed underneath the Thai id idea, the theme coloration purple represents heat, gentleness, safeness, and friendliness. In addition, the title MAI has the identical pronunciation with the phrase silk in Thai, which is congruent with THAI tagline Smooth as Silk and its imaginative and prescient as a “High Quality Full Service Carrier with Strong Thai Brand.”